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Frequently Asked Questions

What is Home Baked?

Home Baked is a peer to peer baking app made to bring communities closer together by the love of baking and making beautiful delicious things. The idea behind Home Baked is to empower home bakers with a platform that takes a big chunk of work out of invoicing, booking, managing, receipting and receiving payment off of their plate, so they can focus on the parts they enjoy instead.

Who can be a baker on the app?

If you are a baker wanting to offer your skills or showcase your products, and want to offer the community your expertise, you can earn money by sharing it with all Home Baked users. Your availability and costs are entirely up to you and can be toggled on and off whenever you like. Home Baked is designed to be an all-in-one hub for baking, all in your pocket.

What's needed to join as a baker?

It’s easy to become a Home Baked baker, and it’s always free to create product listings! You can offer your baking skills for birthdays, weddings, offer an assortment of muffins or tray of custom-made cookies, all of which are just a few of the offerings bakers regularly list on Home Baked. For more details on what’s expected of bakers, check out our user guidelines and policies, which revolve around safety, security, reliability, and procedural standards, to help bakers earn a great following of happy buyers!

What platforms do you support?

Currently Home Baked is made for iOS, but Android will follow shortly and we’re even throwing balls of dough at our developer monkeys as we speak about cooking up a desktop app for both Mac and Windows.

What type of security is used for in-app payments?

Our payments are extremely secure, and are routed through a Level 1 PCI Service Provider with AES-256 industry standard encryption.

What requirements are there to sell products?

We ask everyone who uses the Home Baked App for a few pieces of basic information before they start. Bakers need to have this info completely filled out before they can confirm an order request. This info helps make sure bakers know how the process works and what’s required of them prior to accepting orders online. Our requirements for bakers include a full name, email address, confirmed phone number, agreement to our Home Baked rules and guidelines, and payment information to receive funds.

Can I use the app as a baker and customer at the same time?

Yes you can! If you would like to sell products via the App, simply select Add Product in your user profile. If you only want to purchase products, simply sign up to begin browsing offerings. You can buy and sell products at the same time without having to adjust any user settings. How convenient is that!

How much does it cost to list products?

Signing up for Home Baked and listing your products is completely free. Once you receive an order request, we charge a Home Baked service fee of only 7% per transaction purely to help cover our internal costs to provide a PCI compliant, safe and secure experience for all.

How do I determine pricing for product listings?

The price you charge for your product, and your delivery fee, is completely up to you. To help you decide, we recommend you search for comparable product listings within the same category, and within your local area, to get an idea of market prices. Your delivery fee is a flat fee that you can set in your user Settings section of the Home Baked App.

Can I stop selling products?

There’s no minimum or mandatory time you have to be available to accept orders, so you can block off dates when you’re not available via our Blackout Dates selector in your user Settings. This feature allows users to view your products and profile without being able to book during your set blockout dates. You can change your status instantly by switching your availability on and off.

Can I change my product pricing?

Yes you can! If you change your mind on a product’s base price, or its size, flavour or topping prices, you can change them by selecting your product and updating your prices at any time. This also allows you to set special prices for seasons, weekends, and any other times where you want to adjust what you charge. You can also change your Delivery Fee at any time in your Settings.

How do I withdraw my funds?

You can transfer funds deposited to your Home Baked account from sale proceeds at any time. Home Baked App provides fund transfer via PayPal and direct deposit, with a 1-3 business day turnaround. You will receive the total amount of each product sale minus our service fee of $2.95 per product sale, which we use to fund the running of the business.

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